We also strive to give our customers the best customer experience possible with the best choice of content, material, products and/or services with speed, accuracy and relevance whilst at the same time protecting our customers’ privacy. We hope that we have found the right balance through this policy document. This is what this means in terms of what we may collect when you visit our website, what we do with it and what you can tell us to do with it.
By using our website, we invite you to consent that you agree that we may collect and use your personal information in this way. You may also withdraw that consent at any time.
Our website will typically collect the type of personal information mentioned below from and about you when you visit, browse or use our website and when you purchase any of our products and/or services. If we exchange emails or other communications or enter into any other relationship with you, we also obtain additional personal information but again we will use our best endeavours only to use or disclose such information in the manner stated below.
Each time you use our website, we collect some or all of the following information either directly from your own disclosure or through our website software:
If you are buying/paying online, we and/or our third party secure payment provider will need your first and last name, your credit/debit card or other payment details, card billing address, including street name, city or town, a telephone number and an email address, which may be personal or business. Please note that only our third party secure payment provider will have your card number to process your payment, we do not see or have access to that number but we do have access to the other data you provide.
If any goods require to be physically delivered (then a physical delivery address (personal or business) (if different from the billing address) will also be required.
If we need to verify your age and/or identity for any reason (for example, payment verification, fraud prevention or dispute resolution) we may also ask you for your age (only to confirm that you are of legal age to contract), passport/ID/Visa/driver’s licence (these documents will also have your place of birth, gender, nationality and a facial image of you), your social security/national insurance number, or any other identifier if required for identifying you as a specific individual.
If we want to identify you further to gain a better profile or business relationship with you, we may use the material which you have included on publicly available websites such as that of your company/employer/professional website, LinkedIn, Facebook, Instagram and other social media sites, which may include additional information or photographs.
You can access your personal details at any time, ask us to update the information we hold or to delete it altogether (please see paragraph 7 below) for your rights over your personal information).
Each time you purchase or subscribe to any content, material, products and/or services from our website, we will send you an email verifying the order and confirming that the material will be delivered/sent/provided. We also reserve the right to send you email, sms or other communications from time to time regarding updates and changes to our content, material, products or services; or about new links, partners, providers or suppliers to our website. You can choose not to receive by unsubscribing.
If we require to email you any technical support, administrative or legal notices important to our website, our content, material, products or services that we consider essential that you know, including any breach of security relating to your personal information; you will not be able to unsubscribe from these notices as they may contain, for example, new privacy terms, conditions or situations, important instructions on use of or updates to our content, material, products and /or services which you have purchased, licensed or subscribed to from us, or recall notices for faulty products.
We want to give you the best customer experience possible with the best choice of content, material, products and/or services that we can with speed, accuracy and relevance. To do this, we need to collect sufficient information about you and users in general to enable us to operate the website and keep it current, up-to-date, relevant to users’ needs and preferences now and in the future as well as to keep it secure and in compliance with the applicable law.
We also need to use your personal information for the purposes specified in paragraph 1 above (your consent, payment, delivery and identity) as well as:
We will only keep your personal information for as long as is necessary for the purposes for which it was gathered, given voluntarily by you, publicly available or otherwise processed as specified in this policy document. In certain circumstances, we may store it for a longer period if so required for example, by applicable laws, regulators, payment protection, law enforcement or for secure archiving. In any case of longer storage by us, the terms of this policy document will continue to apply.
We will not sell, rent or otherwise disclose your personal information to any third party without your consent except in the following circumstances:
You have the right to:
In order to comply with any of the above requests, we will require you to identify yourself or if you have appointed an authorised third party to act on your behalf, then we will ask them to prove that they have your authority to act in this capacity.
All these requests should be directed to: email@example.com
Our website contains hyperlinks to other websites owned and operated by independent third parties. Please note that we are not responsible for the privacy practices of such other third party websites and advise you to read the privacy statements of each website you visit which collects your personal information. Your use of such third party websites is at your own risk.
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website from whatever device you are using. Pixel tags (also called web beacons) are small blocks of code placed on websites and e-mails.
Internet Explorer - https://www.microsoft.com/info/uk-en/cookies.mspx ;
Safari - https://support.apple.com/kb/ph19214?locale=en_US
Please note: If you do switch off these technologies, then it will affect how you view and use our website and some functionality will not be available to you. To find out more about using your browser settings to control cookies please visit:
can contact us at:
Our registered Office and Trading Address which are at:
110-112 Morden Road,
We are registered in England - company registration number: 1858859
Our VAT number is: GB 407484252
Updated: MAY 2018